Privacy Policy

1. Introduction

This privacy policy explains how OÜ Polüwerk (registry code: 14611061), hereinafter "Polywerk", "we", or "company", collects, uses, stores, and protects your personal data when you use our website polywerk3d.ee and our services.

We respect your privacy and are committed to protecting your personal data in accordance with the European Union General Data Protection Regulation (GDPR) and Estonian data protection laws.

2. Data We Collect

We may collect and process the following personal data:

• Contact information: name, email address, phone number
• Company information: company name, registration number, address
• Order information: ordered services, files, project descriptions
• Technical data: IP address, browser type, visit time
• Communication data: correspondence, feedback, inquiries

3. Purpose of Data Collection

We use your personal data for the following purposes:

• Providing services and fulfilling orders
• Customer service and communication
• Preparing quotations
• Issuing invoices and accounting
• Website improvement and analytics
• Fulfilling legal obligations

4. Data Retention

We retain your personal data only as long as necessary to fulfill the purpose for which it was collected or to comply with legal obligations.

• Customer data: up to 3 years after the last transaction
• Accounting documents: 7 years as required by law
• Technical logs: up to 1 year

5. Data Sharing

We do not sell, rent, or share your personal data with third parties, except in the following cases:

• Partners necessary for service delivery (e.g., payment services, courier services)
• Legal obligations (e.g., tax authority, court orders)
• Your explicit consent

6. Your Rights

Under the GDPR, you have the following rights:

• Right of access: right to obtain information about your data
• Right to rectification: right to request correction of inaccurate data
• Right to erasure: right to request deletion of data ("right to be forgotten")
• Right to restriction: right to restrict data processing
• Right to data portability: right to receive your data in a structured format
• Right to object: right to object to data processing

To exercise your rights, please contact us at ....

7. Cookies

Our website may use cookies to improve user experience. Cookies are small text files stored on your device.

We use the following cookies:

• Essential cookies: to ensure basic website functionality
• Analytical cookies: to collect visitor statistics

You can manage cookies through your browser settings. Disabling cookies may affect website functionality.

8. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

9. Changes

We may update this privacy policy from time to time. In case of significant changes, we will notify you through our website. We recommend regularly visiting this page.

10. Contact

If you have questions about this privacy policy or data processing:

If you believe your data protection rights have been violated, you have the right to file a complaint with the Estonian Data Protection Inspectorate (www.aki.ee).